Former Amazon Executive
Author, Think Like Amazon
John Rossman is a sought-after keynote speaker, former Amazon executive, and business strategist. Rossman is most known for launching and scaling the Amazon Marketplace, which Jeff Bezos called “one of his magical businesses”, accounting for over 50% of all Amazon units sold and shipped. Rossman also served as Director of Enterprise Services at Amazon.com under CEO Jeff Bezos, where he managed worldwide services to enterprise clients such as Target.com, Marks and Spencer, and the National Basketball Association (NBA).
Since leaving Amazon, he has advised clients across most industry verticals on innovation, digital strategy, and culture as Managing Partner of Rossman Partners. Offering guidance through the maze of challenges and options, Rossman is adept at finding the business strategy for businesses of all sizes. His approach helps audiences tackle the technology, business and internal challenges in innovating with the internet of things and their digital business strategy.
John Rossman is the author of the best-selling book Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader, published by McGraw Hill. In Think Like Amazon, Rossman sets forth a playbook, or system of beliefs and approaches, for how Amazon gets results and thinks about their business. He is also the author of The Amazon Way ™ book series, including The Amazon Way on IoT ™: 10 Lessons Every Leader Should Learn from Amazon’s Internet of Things Strategy. Rossman has delivered keynotes to all types of businesses, associations, healthcare, and government. Each of his keynotes is full of thought-provoking principles and tactics and will leave each participant will practical takeaways to put into practice.
“Best customer service is no customer service—because the best experience happens when the customer never has to ask for help at all.”
What is the future of your industry? It is a question that leaders must ask themselves often. But what are the right questions to ask, what metrics should be used, how is our industry going to be disrupted? All of these questions will be answered by former Amazon Executive John Rossman. John launched and scaled their third-party platform which today account for over 50% of Amazon’s business. By leveraging many of the ideas from Think Like Amazon, Rossman will propose several aspects of your industry which will likely change and leave audiences with strategies, tools, and questions to help create this future.
How might artificial intelligence and machine learning impact your industry and business model? What are the indicators that it’s already underway? How do we make innovation a vital part of how we operate? How do we get started? In this speech, Rossman will outline how AI is already impacting businesses, best practices on the management of innovation in the enterprise, the “actions of no regrets” we should all take in preparation and leave the audience with practical actions to take to create your AI-driven business.
Amazon is a fierce competitor, a systematic innovator and creating a dramatic change in many industries. How does Amazon think about and create the playbook of strategy, operational excellence, and innovation? What can you learn from them and apply them to your business? In John Rossman’s signature leadership keynote, he will reveal and unpack the secrets of Amazon’s unparalleled growth and how the company’s culture has driven innovation and growth. From Think Like Amazon: 50 ½ Ideas to Become a Digital Leader, audiences are leaning forward, taking notes and inspired with strategies and tools to innovate and lead.