Customer Experience Expert
Shawn Casemore is an expert in customer experience, sales and leadership. Preparing organizations, their leaders and their teams for breakthrough growth and performance.
A recognized thought leader, Shawn’s prolific publishing includes over 1000 articles in publications such as Entrepreneur Magazine, INC Magazine, Fast Company, Industry Week to name a few.
His latest book, The Unstoppable Organization (2017) has been called an “easy-to-follow road map to becoming unstoppable” and “full of strategies for organizations on how to grow and become more profitable.”
TOPICS
THE “WOW” FACTOR
Delivering Consistently Powerful Customer Experiences in Today’s New Economy.
Learning Outcomes:
- Recognize key distinctions in today’s customers and future buying behaviours.
- Uncover your customer “wow” factor that will create raving fans.
- Rethink how you engage and interact with your customers.
- Develop your own unique Customer “Next’perience”.
- Explore the social economy and how tech will impact your future customers.
UNSTOPPABLE SELLING
Connecting, convincing, and selling in the new economy
Learning Outcomes:
- The evolution of today’s customer.
- Creating powerful relationships in a hyperactive world.
- The key differentiators to sell in today’s new economy.
- Key strategies to find, reach, and connect with today’s prospects.
- The three keys to qualifying to ensure you have your ideal customer.
BREAKTHROUGH LEADERSHIP
Leading to achieve extraordinary performance in today’s workforce
Learning Outcomes:
- Understand the shifts and evolution behind today’s workforce.
- Capture the attention and gain engagement of a diverse workforce.
- Recognize how to adapt to and manage the hectic pace of change.
- Discover how to empower people while increasing your available time.
- Learn the three core strategies to retain top performers.
ENGAGE WITH PURPOSE
Creating a competitive advantage in the new economy through strategic engagement
Learning Outcomes:
- Understand the key distinctions and trends of the future workforce.
- Discover the core strategies behind building and sustaining employee engagement.
- Learn how to bridge the gap between today’s leaders and tomorrow’s workforce.
- Create a compelling connection between employees and customers.
