Imagine what it would be like to live as a different person with a different name, identity, and background. For months at a time, you’re living with a false identity, and your success depends on building trust and detecting deception with some of the most dangerous people imaginable. That’s precisely what Pamela Barnum did for years working undercover in the Drug Enforcement Section. She learned real-world techniques for building trust and interpreting body language.

When Pamela graduated from law school, she left policing and accepted a position as a federal prosecuting attorney. She spent countless hours in the courtroom, perfecting her proficiency as a trust strategist and body language expert.

Following a successful 20-year career in the criminal justice system, Pamela studied corporate negotiations in graduate school. Now, she shares her expertise with others, teaching them how to improve their communication skills to increase trust inside corporations, associations, and law enforcement agencies.

As a body language expert and trust strategist, Pamela delivers techniques once thought of like a “secret second language” that participants can begin using immediately.

Take decades of experience, including working deep undercover in narcotics, followed by a rewarding legal career, and you get real-world strategies that help participants crack the code on trust and improve professional relationships using proven field-tested techniques.

Pamela shares her experience, research, and expertise with humor, candor, and energy, blending actionable strategies with memorable stories.

She is also a featured expert and contributor in print media, radio and television news programs in Canada and the United States. She has appeared in person in front of audiences ranging from 50 – 12,000 and on countless virtual stages.

Studies show that the higher the level of trust, the more successful the outcome will be. Nonverbal communication is a significant data source used to make decisions around trust.

Using insider techniques, Pamela will help you and your organization Crack the Code on Trust by learning to:

• Accurately assess others nonverbal cues (body language). Discover and learn strategies used to build trust quickly and easily with anyone; including demanding clients, difficult customers, and challenging stakeholders.
• Behave in a way that communicates confidence and trustworthiness in every situation. Develop nonverbal communication techniques that make people feel validated and appreciated.
• Create an environment that fosters authenticity and trust – turning first impressions into winning impressions.

Tactical Influence is vital to gaining trust, aligning efforts to pursue goals, inspiring positive change, and significantly increasing revenue. Using proven LIFE skills to enhance essential outcomes, learn how to: 

• Leverage talent with intentional communication cues for increased collaboration and quicker decisions. 
• Inspire intrigue. Uncover how to increase productivity, creativity, and happiness with the power of curiosity and when best to utilize it. 
• Fearlessly communicate confidence and maintain a strong executive presence in times of uncertainty. Use fear and doubt to supercharge insight and eliminate imposter syndrome. Empower with empathy. High-empathy-based environments have performance levels three times higher than low-empathy environments. Discover the often-overlooked strategy that builds a stronger, more productive, and more engaged culture.

Trust is in crisis, and earning trust has never been more imperative than it is now. Trust solves risk problems, improves culture, and increases innovation to prepare for an uncertain future; without trust, there is no transaction. 

Create a culture of TRUST with: 

• Transparent communication. Use cues to establish stability and security in times of uncertainty without overcommunicating or micromanaging. 
• Respect for self and others. Uncertainty and fear lead to an Us vs. Them culture, resulting in reduced productivity, decreased profits, and reputational damage. Demonstrate self-respect and appreciation for others with more than words. 
• Undercover tactics anyone can use to increase rapport and decrease conflict anywhere, anytime. 
• Sincere and authentic nonverbal cues. Go beyond body language and active listening techniques and discover how to consistently communicate trust with more than words.
• Take ownership while exercising tact and diplomacy in challenging situations. Learn how to deliver bad news and provide critical feedback in a way that strengthens your reputation and repairs relationships.