Renowned Customer Experience Speaker
Author of 28 Traits of Organizations Who Are Customer Service Titans
Michel Falcon is a millennial customer and employee experience speaker who is asked to speak at events and conferences of all sizes. His message has him highly recruited to engage organizations who want to position themselves amongst some of the world’s most admired brands and learn strategies of customer and employee centric companies. Michel believes that a successful keynote consists of three things: education, entertainment and memorability.
Prior to consulting and speaking, Michel was a part of the 1-800-GOT-JUNK? customer experience team who were responsible for ensuring that the company was building the correct systems to influence customer loyalty, higher customer retention rates and remain an admired brand.
During his time at 1-800-GOT-JUNK? he recognized that he couldn’t learn from just one company if he wanted to be recognized as a leader in the customer and employee experience space. He chose to study Apple, Amazon, Westjet Airlines and Southwest Airlines, companies that grew to be admired, billion dollar brands by focusing on their customer experience. During Michel’s keynotes it is common for him to share some of their strategies and stories to encourage the audience to deploy similar programs.
Michel now coaches organizations to build the correct customer and employee strategies that will grow their profits and people. His blog www.michelfalcon.com is frequently visited by leaders of organizations who are looking to learn new tactics to implement within their business. His first book is to be released during the fall 2014.