Jennifer Moss

Member of the Global Happiness Council
CBC Radio Columnist

Jennifer Moss is an award-winning journalist, author, and international public speaker. She is a nationally syndicated radio columnist reporting on topics related to happiness and workplace well-being. She writes for SHRM, Forbes, and Harvard Business Review. Her book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. Jennifer also sits on the UN Global Happiness Council. 

To acknowledge her contributions to business and public service, Jennifer was named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and recipient of the Public Service Award from the Office of President Obama. Her next book, The Burnout Epidemic, will be published by Harvard Business Press, launching globally in January 2021.

Preventing a Burnout Epidemic

The change to our work and home life happened rapidly and without notice. Since March 2020, many of us have been operating in crisis mode; quick pivots, learning new policies and processes on the fly while navigating growing societal unrest. Some of us are juggling a new work from home life, others are navigating the pandemic outside their homes, some are working right in the middle of the fight, but one thing is clear we are all battling the strain that is unavoidable in a global pandemic.  

As we wade into unchartered waters – unlike any other time in our careers – we need the resources to maintain our resilience. Jennifer Moss, globally recognized as an expert in burnout and author of the book, The Burnout Epidemic, The Rise of Chronic Stress and How We Can Fit It, published by Harvard Business Press, can provide us the strategies to navigate these challenging times. Jennifer will discuss the prevention strategies and tactics to manage burnout during times of stress. Her research analyzing well-being in 46 different countries during COVID-19, will help attendees understand our current realities, and provide tangible solutions for a healthier and happier today and in our post-pandemic world.

Takeaways include: 

• The myths and facts about burnout 
• The role of the organization in preventing burnout
• How each one of us can identify and prevent burnout
• Current realities of working during COVID-19 and how to handle the rapid shifts while maintaining positive mental health
• Building the psychological fitness skills like resilience and emotional flexibility to protect our well-being during times of crisis

Maintaining Well-being in a Crisis 

All of us want to be happy, engaged and satisfied and yet, when a massive external shift hits us hard, like the 2020 pandemic these emotional states are at risk. We are in a historical moment of change and despite feeling overwhelmed, there is an opportunity for growth. Chronic stress and fear is wearing us out, but by practicing psychological fitness, we may just be able to reset 2020. The added benefit to developing these skills now means that we carry them into our post-Covid-19 reality – making us well-prepared to handle future stress.  

Award-winning journalist and author of Unlocking Happiness at Work, Jennifer will provide her audience with important strategies towards building a happier, healthier and higher-performing professional and personal life. 

Takeaways include:  

• A deeper understanding of neuroplasticity and how to leverage it for a happier personal and professional life
• How to practice “active listening” a tenant of empathy to increase trust and sense of community at work
• What are the current realities of working during a pandemic and how to tackle some of those stressors
• How to turn positive actions into habits into permanent traits of wellbeing 
• The tools to reframe stressful experiences through cognitive resilience building
• A set of easy-to-apply, five-minute daily habits that can increase psychological fitness