CEO of Delivering Happiness
Creator of First Culture Book for Zappos
Founder W/ Tony Hsieh of Delivering Happiness
Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life. Delivering Happiness started as a book and a bus tour, and evolved into a company and global movement around happiness that has impacted and inspired over 250 companies in more than 110 countries.
Along with her responsibilities as CHO (Chief Happiness Officer), Jenn Lim travels around the world to deliver a message of passion, purpose, and happiness.
Jenn has been a consultant with Zappos from its startup days in 2003 to the $2 billion business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). What’s more, she discovered that every organization can have similar results.
Today, Jenn is dedicated to growing DH to inspire happiness in people, companies and communities so that together, we can create a happier world.
Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.