Jenn Lim

CEO of Delivering Happiness
Creator of First Culture Book for Zappos
Co-founder of Delivering Happiness

Jenn Lim is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) co-founded to create happier company cultures for a more profitable and sustainable approach to business. Delivering Happiness started as a book (New York Times and WSJ Bestseller which sold one million copies worldwide) and evolved into a business consultancy and global movement that has impacted and inspired companies and organizations around the world. 


In her new book BEYOND HAPPINESS: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, Jenn draws on her decades of experience in culture and strategy to translate it into a practical “how-to” framework for more sustainable workplaces and modern organization design. She guides all of us – no matter our title or role – on how to live more meaningful lives through the work we do every day. 


Jenn’s mission is both simple and profound: to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make an impact by being true to our authentic selves.


In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing and in 2020, Delivering Happiness [DH] was placed on the Inc. 5000 list, becoming one of the fastest-growing private companies in the US. Jenn helped create the world’s first series of Culture Books at Zappos.com and has been featured in [Fox Business, Inc., Forbes, Fortune, Entrepreneur, The World Happiness Report, The Guardian, Fast Company, Thrive Global, and more]. You can find Jenn speaking at events [such as Facebook, McDonald’s, Pixar, World Government Summit, SHRM] around the globe [and in Zoomland], on podcasts like The Dave Ramsey Show and Don Miller’s Building a Storybrand, working with organizations to create positive change in the world, or starting spontaneous dance parties with her friends and family. Jenn lives in the Oakland Hills, CA.

In unrelated news, Jenn has a self-proclaimed PhD in parallel parking.


We’re in a New (Ab)Norm

  • The world has done a “180”. We’re living in the Future of Work sooner than we thought. We need to adapt to thrive (as individuals and organizations)
  • Changes are happening all around us with VUCA (volatility uncertainty chaos ambiguity) and the FUD Factor (fear uncertainty doubt)
  • Now more than ever…happier employees=happier customers=profitable, sustainable businesses
  • (+ MEANINGFUL lives)
  • But how do we do it?

Start with the ME

  • Why sustainable happiness and culture change must start with ME, the individual   
  • Ways to be an authentic leader within yourself, your personal life and at work
  • What are your own personal values and purpose?

Extend to the WE

  • Build adaptable teams with alignment and accountability
  • Align your values to your behaviours
  • Embrace tensions that come with change…and life

Ripple to the COMMUNITY

  • Align your purpose to your company’s purpose
  • Use purpose as a NorthStar in decision-making and strategy for business growth
  • How living your purpose enhances your customer base and experience 
  • How key frameworks from the science of happiness build personal & organizational growth and impact
* All Keynotes are customizable and can focus on Customer Service, Employee Engagement, Leadership, Higher Purpose
Entrepreneurship / Leadership / Management Strategy / Motivators / Workforce/HR
Communication / Diversity and Inclusion / Fresh Perspectives / Social Change / Women / Women-Speakers
Change Management / Leadership / Peak Performance / Resilience / Workforce/HR