Renowned Leadership Expert
Bestselling Author, “Disney University”
Doug Lipp is a distinguished consultant, eight-time business author and world authority on building esteemed, organizational cultures. Doug helps companies recognize how values and culture form the essence of their business. Additionally, he provides clear insights on how these companies can build an even stronger brand. A successful business foundation is built on values-based leadership, teamwork and innovation.
At the age of 29, Doug was catapulted to the helm of the employee training team at Disney, one of the world’s most beloved and admired institutions. Fluent in Japanese, he helped Disney to launch its first international theme park as a member of the Tokyo Disneyland opening team. Doug’s experiences of working alongside the world-renowned Disney team had inspired his book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
Presently, Doug can be found bringing his magic to audiences around the globe as a leadership speaker. His game-changing questions, animated stories, actionable content and engaging stage presence work together to bring you a presentation like no other.
Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself.Learn how Disney University Founder Van France has brought to life — for generations of employees —Walt’s timeless values of Innovate, Support, Educate and Entertain.
Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning,sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.
The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or perish” defines the innovative Disney culture. Doug takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company.